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Trưởng Phòng Quản lý Hợp đồng - Policy Services Manager

Job Benefit

  • Insurance
  • Incentive bonus
  • Health checkup
  • Salary review
  • Annual Leave

Job Description

JOB PURPOSE

This jobholder is responsible for:

  • Managing all the aspects of PS section including the day-to-day processing of all proposals & policies related to PS functions.
  • Support Head of PS in delivery of PS related initiatives/solutions of improvements of efficiency and services, in alignment with the company objectives and strategies.

ACCOUNTABILITY

  • Managing the daily operations of the PS section in accuracy and good customer services manners. Following up and monitoring staff performance.
  • Recommending to Head of PS initiatives in improving the PS efficiency and quality of services.
  • Ensuring the implementation of PS new projects/initiatives, memos, regulations and guidelines of the company, within the set timeframe, standards and budget.
  • Solving complaints related to PS services provided to policy holders.
  • Support, coaching, training, motivating and deriving a development as well as backup plan for all personnel of PS section. Work in sync with sections of Operations & other Divisions to make sure that PS can best support other functions of Operations & the company. Being a role model in working, learning, caring and servicing people for staff to follow.
  • Preparing and monitoring PS expenses budget versus approved budget.
  • Handling other tasks as requested by the management.

Job Requirement

Qualification: University graduated.

Experience: At least 5 years of experiences in management position in PS.

Knowledge

  • Strong leadership with good communication and training skills.
  • Good command in English.
  • Knowledge in insurance.

Soft skill: Leadership, communication and training.

Personality: Dynamic and open minded. Customer service minded with strong common sense. High sense of integrity and responsibility.

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